Frequently Asked Questions

MSR TECH offers robot chassis with payload capacities ranging from 10kg to 600kg across 6 product series:

• OMNI Series: 30kg - 250kg (omnidirectional)
• Ackermann Series: 20kg - 600kg (high-speed)
• Tracked Series: 80kg (all-terrain)
• Differential Series: 10kg - 50kg (compact)
• Explosion-Proof Series: 150kg (hazardous environments)
• Healthcare Series: 250kg (medical-grade)

OMNI Series: Features 4WS+4WD (4-Wheel Steering + 4-Wheel Drive) omnidirectional movement. Can move in any direction without changing orientation. Ideal for confined spaces and precision maneuvering.

Ackermann Series: Uses traditional Ackermann steering geometry like automobiles. Better suited for high-speed applications and outdoor navigation where omnidirectional movement is not required.

IP ratings vary by model:

• IP55: MSR-OMNI-30 (dust protected, water jets)
• IP44: MSR-OMNI-40, MSR-OMNI-150, MSR-OMNI-250 (splash resistant)
• IP33: MSR-OMNI-50, MSR-OMNI-80 (rain resistant)

Custom IP ratings are available for specific applications through our custom engineering services.

Yes! MSR TECH provides comprehensive custom engineering services. We can customize:

• Payload capacity and chassis dimensions
• Drive form (OMNI, Ackermann, Tracked, Differential)
• IP rating and environmental protection
• Communication interfaces and software AP
• Navigation modules (LiDAR, vision, GPS, etc.)

Contact our engineering team to discuss your requirements.

MSR TECH chassis support modular navigation expansion with:

• LiDAR: 2D/3D LiDAR for SLAM and obstacle detection
• Vision Systems: Cameras for visual SLAM and object recognition
• IMU: Inertial Measurement Unit for odometry
• GPS/RTK: For outdoor positioning
• Ultrasonic Sensors: For close-range obstacle detection

Lead times vary by product and customization requirements:

• Standard models: 2-4 weeks
• Customized models: 6-12 weeks depending on complexity
• Volume orders: Please contact us for production schedule

Expedited production may be available upon request.

Yes, MSR TECH provides comprehensive support services:

• SDK and API documentation
• Technical training (on-site or remote)
• 24/7 online technical support
• Warranty and repair services
• Regular firmware and software updates

You can request a quote or place an order through:

• Email: [email protected]
• WhatsApp: +86 173 2018 2440
• Contact Form: Via our contact page

Please provide your requirements including payload, application, operating environment, and quantity for an accurate quote.